--- title: Managing mandatory administrative documents in the chatbot description: Block the user on the chatbot until the mandatory administrative documents have been completed --- [Skip to content](https://support.heyteam.com/en/knowledge/managing-mandatory-administrative-documents-in-the-chatbot#main-content) - [English](https://support.heyteam.com/en/knowledge/managing-mandatory-administrative-documents-in-the-chatbot) - [Français](https://support.heyteam.com/knowledge/gestion-des-pièces-administratives-obligatoires-dans-le-chatbot) English Show submenu for translations [More support](https://support.heyteam.com/en/knowledge/kb-tickets/new?hsLang=en) ![Logo\_HeyTeam-1.png\]](https://support.heyteam.com/hs-fs/hubfs/Logo_HeyTeam-1.png?width=40&height=40&name=Logo_HeyTeam-1.png) - [Access the customer portal](https://support.heyteam.com/en/knowledge/kb-tickets/new) Open main navigation Close main navigation - [Access the customer portal](https://support.heyteam.com/en/knowledge/kb-tickets/new) - - [English](https://support.heyteam.com/en/knowledge/managing-mandatory-administrative-documents-in-the-chatbot) - [Français](https://support.heyteam.com/knowledge/gestion-des-pièces-administratives-obligatoires-dans-le-chatbot) English Show submenu for translations - [More support](https://support.heyteam.com/en/knowledge/kb-tickets/new) - [Go to heyteam.com](https://www.heyteam.com/en) [Go to heyteam.com](https://www.heyteam.com/en) Hello. 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[Release Note - November the 30th, 2022](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-november-the-30th-2022) # Managing mandatory administrative documents in the chatbot ## Block the user on the chatbot until the mandatory administrative documents have been completed From now on, you can choose to block a user from moving to the next step in the new collaborator chatbot until all mandatory administrative documents are completed. ⚠️ Be careful though, this feature can greatly reduce the activation rate of onboardees' accounts, which are blocked at the chatbot stage as long as the administrative documents are not completed.   The configuration is done in Settings \> Welcome Chatbot \> Onboardee Chatbot - Step 6 ![](https://support.heyteam.com/hubfs/Capture%20d%E2%80%99e%CC%81cran%202023-03-20%20a%CC%80%2017-24-01-png.png)   ![](https://support.heyteam.com/hubfs/Capture%20d%E2%80%99e%CC%81cran%202023-03-20%20a%CC%80%2017-24-54-png.png)   On the onboardee side, the "Next step" button will not be displayed until the required documents have been completed on the preboarding chatbot.  - [Discover HeyTeam !](https://support.heyteam.com/en/knowledge/discover-heyteam?hsLang=en#main-content) - [General Information](https://support.heyteam.com/en/knowledge/discover-heyteam?hsLang=en#general-information) - [Lauch steps](https://support.heyteam.com/en/knowledge/discover-heyteam?hsLang=en#lauch-steps) - [Help Center](https://support.heyteam.com/en/knowledge/help-center?hsLang=en#main-content) - [1️⃣ Need assistance with logging in?](https://support.heyteam.com/en/knowledge/help-center?hsLang=en#1%EF%B8%8F-need-assistance-with-logging-in) - [2️⃣ Journey and management](https://support.heyteam.com/en/knowledge/help-center?hsLang=en#2%EF%B8%8F-journey-and-management) - [3️⃣ Requirements and Administrative folder](https://support.heyteam.com/en/knowledge/help-center?hsLang=en#3%EF%B8%8F-requirements-and-administrative-folder) - [4️⃣ Profiles, roles, permissions, and organization](https://support.heyteam.com/en/knowledge/help-center?hsLang=en#4%EF%B8%8F-profiles-roles-permissions-and-organization) - [5️⃣ Communication, notifications, and onboardee experience](https://support.heyteam.com/en/knowledge/help-center?hsLang=en#5%EF%B8%8F-communication-notifications-and-onboardee-experience) - [7️⃣ Configuration, Security, and Data](https://support.heyteam.com/en/knowledge/help-center?hsLang=en#7%EF%B8%8F-configuration-security-and-data) - [8️⃣ Contact the HeyTeam support team](https://support.heyteam.com/en/knowledge/help-center?hsLang=en#8%EF%B8%8F-contact-the-heyteam-support-team) - [Last features 🌟](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#main-content) - [Release Note - March 17 2025](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-march-17-2025) - [Release Note - February 25, 2025](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-february-25-2025) - [Release Note – January 31, 2024](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-january-31-2024) - [Release note - March 10th 2023](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-march-10th-2023) - [Release Note - February 27th 2023](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-february-27th-2023) - [Release Note - 08th of February 2023](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-08th-of-february-2023) - [Release Note - January 29th 2023](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-january-29th-2023) - [Release Note - December 22nd 2022](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-december-22nd-2022) - [Release Note - November the 30th, 2022](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-november-the-30th-2022) - [Release Note - November the 2nd 2022](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-november-the-2nd-2022) - [Release Note - October 19th 2022](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-october-19th-2022) - [Release Note - October the 05th 2022](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-october-the-05th-2022) # HeyTeam [Privacy Policy](https://support.heyteam.com/en/politic-policy-heyteam-app?hsLang=en) - [General Terms of Use](https://support.heyteam.com/en/cgu-en?hsLang=en) Copyright © 2026, HeyTeam