HeyTeam has the ability to automate hardware ordering by going through a survey on the platform that will automatically create a ticket on the hardware ordering tools.
An example of our connected ticketing tool: ServiceNow
Basic process:
As soon as the material request form is completed by the onboardee on the platform, HeyTeam sends a request to ServiceNow.
This request creates a hardware request ticket based on the onboardee's responses.
Detailed process:
Step 1: The onboardee connects to the HeyTeam platform and fills in the information requested. He then fills in the material request form that is intended for him.
Example of information collected:
- What will be the main use of your computer for your mission? (Classic / Designer / Developer / Traveler)
- What type of PC do you choose? (Chromebook / Classic PC / Designer PC / Macbook / Developer PC / Chromebook 2-1 / Traveler PC)
- What type of operating system do you choose? (Linux /!\ Advanced system knowledge required / Windows)
- What type of keyboard do you choose (AZERTY (FR) / QWERTY (US))
- Do you need a license (Yes / No)
- Would you like an Adobe Suite Creative Cloud license (Yes / No)
- Would you like an Adobe DC (PDF Edition) license? (Yes / No)
- Would you like a Jetbrain license (Yes / No)
- Do you need any other licenses (Yes / No)
- Specify the other license(s) you want:
- Do you need any accessories (Yes / No)
- Do you need a basic package (Mouse, Backpack or Pouch, Anti-Theft)? (Yes / No)
...
Step 2: Once the questionnaire is finalized, HeyTeam automatically sends a request to ServiceNow. A hardware request ticket is then created on ServiceNow based on the onboardee's answers in the questionnaire.
This ticket is created on ServiceNow using the onboardee's manager information, which was entered when the onboarding team was created on HeyTeam.