--- title: Who to Contact Depending on Your Request description: "Support only handles requests related to platform usage and technical issues.\nHR, payroll, health insurance, transportation reimbursement, or sick leave topics must be handled internally by the company.\nIssues related to professional tools access (email, SSO, Microsoft, Okta, Google) must be addressed to the company’s internal IT team.\nRead this article to identify the appropriate contact for your request." --- [Skip to content](https://support.heyteam.com/en/knowledge/périmètre-du-support-demandes-prises-en-charge-et-exclusions#main-content) - [English](https://support.heyteam.com/en/knowledge/p%C3%A9rim%C3%A8tre-du-support-demandes-prises-en-charge-et-exclusions) - [Français](https://support.heyteam.com/knowledge/périmètre-du-support-demandes-prises-en-charge-et-exclusions) English Show submenu for translations [More support](https://support.heyteam.com/en/knowledge/kb-tickets/new?hsLang=en) ![Logo\_HeyTeam-1.png\]](https://support.heyteam.com/hs-fs/hubfs/Logo_HeyTeam-1.png?width=40&height=40&name=Logo_HeyTeam-1.png) - [Access the customer portal](https://support.heyteam.com/en/knowledge/kb-tickets/new) Open main navigation Close main navigation - [Access the customer portal](https://support.heyteam.com/en/knowledge/kb-tickets/new) - - [English](https://support.heyteam.com/en/knowledge/p%C3%A9rim%C3%A8tre-du-support-demandes-prises-en-charge-et-exclusions) - [Français](https://support.heyteam.com/knowledge/périmètre-du-support-demandes-prises-en-charge-et-exclusions) English Show submenu for translations - [More support](https://support.heyteam.com/en/knowledge/kb-tickets/new) - [Go to heyteam.com](https://www.heyteam.com/en) [Go to heyteam.com](https://www.heyteam.com/en) Hello. 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[7️⃣ Configuration, Security, and Data](https://support.heyteam.com/en/knowledge/help-center?hsLang=en#7%EF%B8%8F-configuration-security-and-data) # Who to Contact Depending on Your Request ## To ensure fast and efficient request handling, some topics cannot be managed by the support team because they are related to the company’s internal processes. ### Contact Human Resources (HR) or Your Recruiter For the following topics, please contact your HR department or recruiter directly: - Questions related to health insurance: - How to subscribe - Adding beneficiaries - Insurance certificates - Coverage details - Payroll-related questions: - Salary payment date - Payslips - Bonuses or salary advances - Public transportation reimbursement - Sick leave or medical certificates: - Sending documents - Supporting documents - Absence management --- ### Contact Your Company’s Internal IT Team Access to company tools and internal systems is managed by your company’s IT department. Please contact your internal IT support team for the following issues: - No access to your professional email account - Unknown or missing email password - SSO (Single Sign-On) login errors involving: - Microsoft - Okta - Google - Issues related to internal accounts or access rights --- ### Issues Handled by the Support Team The support team can assist you with platform-related topics, including: - Difficulties logging into the platform - Questionnaire blocked due to an incorrect answer - Password reset link not received - Technical issues related to platform access or usage - Error messages displayed on the platform - General assistance with platform usage --- ### Before Contacting Support To help us process your request faster, please provide: - The email address used - A detailed description of the issue - A screenshot of the error message (if possible) - The troubleshooting steps already attempted This information will help the support team assist you more efficiently. - [Discover HeyTeam !](https://support.heyteam.com/en/knowledge/discover-heyteam?hsLang=en#main-content) - [General Information](https://support.heyteam.com/en/knowledge/discover-heyteam?hsLang=en#general-information) - [Lauch steps](https://support.heyteam.com/en/knowledge/discover-heyteam?hsLang=en#lauch-steps) - [Help Center](https://support.heyteam.com/en/knowledge/help-center?hsLang=en#main-content) - [1️⃣ Need assistance with logging in?](https://support.heyteam.com/en/knowledge/help-center?hsLang=en#1%EF%B8%8F-need-assistance-with-logging-in) - [2️⃣ Journey and management](https://support.heyteam.com/en/knowledge/help-center?hsLang=en#2%EF%B8%8F-journey-and-management) - [3️⃣ Requirements and Administrative folder](https://support.heyteam.com/en/knowledge/help-center?hsLang=en#3%EF%B8%8F-requirements-and-administrative-folder) - [4️⃣ Profiles, roles, permissions, and organization](https://support.heyteam.com/en/knowledge/help-center?hsLang=en#4%EF%B8%8F-profiles-roles-permissions-and-organization) - [5️⃣ Communication, notifications, and onboardee experience](https://support.heyteam.com/en/knowledge/help-center?hsLang=en#5%EF%B8%8F-communication-notifications-and-onboardee-experience) - [7️⃣ Configuration, Security, and Data](https://support.heyteam.com/en/knowledge/help-center?hsLang=en#7%EF%B8%8F-configuration-security-and-data) - [8️⃣ Contact the HeyTeam support team](https://support.heyteam.com/en/knowledge/help-center?hsLang=en#8%EF%B8%8F-contact-the-heyteam-support-team) - [Last features 🌟](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#main-content) - [Release Note - March 17 2025](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-march-17-2025) - [Release Note - February 25, 2025](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-february-25-2025) - [Release Note – January 31, 2024](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-january-31-2024) - [Release note - March 10th 2023](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-march-10th-2023) - [Release Note - February 27th 2023](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-february-27th-2023) - [Release Note - 08th of February 2023](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-08th-of-february-2023) - [Release Note - January 29th 2023](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-january-29th-2023) - [Release Note - December 22nd 2022](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-december-22nd-2022) - [Release Note - November the 30th, 2022](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-november-the-30th-2022) - [Release Note - November the 2nd 2022](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-november-the-2nd-2022) - [Release Note - October 19th 2022](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-october-19th-2022) - [Release Note - October the 05th 2022](https://support.heyteam.com/en/knowledge/last-features?hsLang=en#release-note-october-the-05th-2022) # HeyTeam [Privacy Policy](https://support.heyteam.com/en/politic-policy-heyteam-app?hsLang=en) - [General Terms of Use](https://support.heyteam.com/en/cgu-en?hsLang=en) Copyright © 2026, HeyTeam