Who to Contact Depending on Your Request

Contact Human Resources (HR) or Your Recruiter

For the following topics, please contact your HR department or recruiter directly:

• Questions related to health insurance:
  • How to subscribe
  • Adding beneficiaries
  • Insurance certificates
  • Coverage details
• Payroll-related questions:
  • Salary payment date
  • Payslips
  • Bonuses or salary advances
• Public transportation reimbursement
• Sick leave or medical certificates:
  • Sending documents
  • Supporting documents
  • Absence management

Contact Your Company’s Internal IT Team

Access to company tools and internal systems is managed by your company’s IT department.

Please contact your internal IT support team for the following issues:

• No access to your professional email account
• Unknown or missing email password
• SSO (Single Sign-On) login errors involving:
  • Microsoft
  • Okta
  • Google
• Issues related to internal accounts or access rights

Issues Handled by the Support Team

The support team can assist you with platform-related topics, including:

• Difficulties logging into the platform
• Questionnaire blocked due to an incorrect answer
• Password reset link not received
• Technical issues related to platform access or usage
• Error messages displayed on the platform
• General assistance with platform usage

Before Contacting Support

To help us process your request faster, please provide:

• The email address used
• A detailed description of the issue
• A screenshot of the error message (if possible)
• The troubleshooting steps already attempted

This information will help the support team assist you more efficiently.