❓I can’t log in with my professional email address

Login via your professional email
You have received an email from your company informing you that your HeyTeam login ID is now your professional email address.

📌 What this means:
Your company has enabled secure login via SSO (Single Sign-On).

💡 SSO allows secure and simplified access to all your professional tools, including HeyTeam.

Generally, from your start date, your login email changes: your login ID becomes your professional email address.

The password you created during your first login is no longer valid.

Password reset will not work.

🔐 Your new credentials:
Professional email address

Password: the one you usually use to access your internal professional tools

⚠️ No access to your professional email yet?
If you do not yet have access to your professional email address or have not set your professional password:

• Contact your internal IT team

• Or your local HR representative

⚠️ “Access denied” error message?
Your company requires you to log in to HeyTeam from the company Wi-Fi network or from your professional devices.

• Try logging in again from your workplace

• Contact your internal IT team

• Or your local HR representative